Sessions and consultations
- 24 hours or more notice: reschedule at no charge
- Less than 24 hours: the session may be counted as delivered
- No-show without notice: the session is counted as delivered
Events and programs
- 30 days or more before the start: refund of amounts paid, less the deposit
- 14–29 days: 50% credit toward a future program
- Fewer than 14 days: no refund, substitution may be permitted
Cancellations by us
If we cancel, you may choose a full refund, a transfer to another date, or a credit of equal value.
Force majeure
Where an event beyond reasonable control prevents delivery, we will reschedule or issue a credit. Non-recoverable third-party costs may be deducted.
Changes to this document
We may update this document as our services, technology, and legal obligations evolve. Material changes are published with a new version number, an updated effective date, and a summary of changes in the version history below.
Continued use of our websites, products, services, experiences, or communities after an update takes effect constitutes acceptance of the current version.
Contact
Questions about this Cancellation Policy may be sent to our legal and compliance contact through the contact form on this site. Please reference the document title and version number.
- Legal & compliance requests: use the Contact Legal link on this page
- Privacy and data rights requests: see the Consumer Privacy Rights policy
- Accessibility accommodations: see the Accessibility Statement
Review notice
This document is a high-quality draft template prepared for review. It is not legal advice and no guarantee of compliance is made or implied. Final responsibility for legal sufficiency rests with the organization's licensed legal counsel.
Need to change your plans?
Manage or reschedule your booking yourself, any time.