SaaS Terms

Access grant

We grant a non-exclusive, non-transferable right to access the platform during the subscription term for the number of authorized users purchased.

Customer data

Customer data remains the customer's property. We process it only to provide and secure the service, and in line with the Data Processing Addendum.

Availability and support

We target high availability excluding scheduled maintenance and force majeure, and provide support during published business hours. Any committed service levels are stated in the order form.

Restrictions

No reverse engineering, benchmarking for publication without consent, resale, or use of the platform to build a competing product.

Suspension and termination

We may suspend access for non-payment, security risk, or material breach. On termination, the customer may export its data for 30 days, after which it is deleted per the Data Retention Policy.

Changes to this document

We may update this document as our services, technology, and legal obligations evolve. Material changes are published with a new version number, an updated effective date, and a summary of changes in the version history below.

Continued use of our websites, products, services, experiences, or communities after an update takes effect constitutes acceptance of the current version.

Contact

Questions about this SaaS Terms may be sent to our legal and compliance contact through the contact form on this site. Please reference the document title and version number.

• Legal & compliance requests: use the Contact Legal link on this page
• Privacy and data rights requests: see the Consumer Privacy Rights policy
• Accessibility accommodations: see the Accessibility Statement

Review notice

This document is a high-quality draft template prepared for review. It is not legal advice and no guarantee of compliance is made or implied. Final responsibility for legal sufficiency rests with the organization's licensed legal counsel.