Commitments
- Dignity: AI is never used to demean, deceive, manipulate, or surveil participants
- Equity: we test AI-assisted workflows for bias across the communities we serve
- Accessibility: AI features must meet the same accessibility standards as the rest of our products
- Consent: personal likeness, voice, and story are used only with explicit permission
- Contestability: people can question an AI-assisted outcome and reach a human
Review process
New AI-assisted features are reviewed before launch for purpose, data flows, bias risk, accessibility, and failure modes, and are re-reviewed when materially changed.
Escalation
Concerns can be raised through any of our contact channels and are routed to the policy owner for investigation and written response.
Changes to this document
We may update this document as our services, technology, and legal obligations evolve. Material changes are published with a new version number, an updated effective date, and a summary of changes in the version history below.
Continued use of our websites, products, services, experiences, or communities after an update takes effect constitutes acceptance of the current version.
Contact
Questions about this AI Ethics Policy may be sent to our legal and compliance contact through the contact form on this site. Please reference the document title and version number.
- Legal & compliance requests: use the Contact Legal link on this page
- Privacy and data rights requests: see the Consumer Privacy Rights policy
- Accessibility accommodations: see the Accessibility Statement
Review notice
This document is a high-quality draft template prepared for review. It is not legal advice and no guarantee of compliance is made or implied. Final responsibility for legal sufficiency rests with the organization's licensed legal counsel.
Hold us accountable
If an AI-assisted experience felt unfair, inaccurate, or inaccessible, we want to hear about it.